Refund Policy

Returns and Refunds Policy

1. Returns and Refunds

At Meeple Mastery, we want you to enjoy your gaming experience. If you're not fully satisfied with your purchase, you may request a refund or exchange according to the terms outlined below.

2. Eligibility for Refunds

• Physical board games must be returned within 14 days of purchase, in their original, unopened packaging.
• Used or opened games can be returned only if they are defective or damaged. In such cases, we offer an exchange or refund.
• Digital board game content and downloadable materials (such as expansion packs) are non-refundable, unless they are defective or unused.
• Proof of purchase (receipt or order confirmation) is required for all refund requests.

3. Refund Process

To initiate a refund, please contact our support team at [email protected] with your order details.

Refund requests will be processed within 7 business days after the item is returned, credited to the original payment method or offered as store credit.

Refunds for defective board games may require an inspection of the product by our customer service team.

4. Exchanges

If the board game you received is defective, damaged, or incorrect, we will provide an exchange for the same product, or if unavailable, a similar one of equal value.

Exchanges must be requested within 14 days of purchase.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective, damaged, or incorrect product).

Shipping costs are non-refundable.

6. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or payment provider.

If you need further assistance, contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, please reach out to our customer support team.